Q. Where is my closest Macri and Franklyn stockist?
A. Please check our Stockist Page and contact us to find your nearest Limited Edition Stockist.

Q. Do you wholesale?
A. Yes! Our products are sold across Australia and New Zealand & retail extremely well, See our wholesale page for more details and contact information.

Q. Do you have an affiliate program?
A. Yes, we have many! We have great payout terms for all affiliates. See Affiliate page.

Q. What is your return policy?
A. 100% money back guarantee if you are not satisfied in any way, Our customers happiness in the product is most important. See our returns policy in full here

Q. What if i order the wrong size?
A. We are more than happy to exhange for the correct size, however you will have to pay the postage costs. Please check size charts first before ordering and if unsure, contact us for help.

Q. Is express shipping guaranteed Next Day delivery in Australia?
A. In most areas of Australia it is, but if you are outside the express area it should be max 48 hour turn-around. We guarantee to post all items purchased before 3pm that day, the rest is up to Australia Post & our couriers.

Q. Is the checkout secure?
A. Absolutely, we guarantee to never keep your credit card/payment details on file, once item has been paid for all info is deleted, we will never pass on your information of any kind to any third party.
We use a secured SSL certified checkout so you can shop in safety.

Q. Payment Methods?
We accept all major credit cards, either through our secure online eway checkout system, or through paypal. You can also pay by Bank Deposit, Net Transfer, Cheque (Australia Only), Money Order (Australia only) or Paypal

Q. Which shipping company do you use?
A. Within Australia: our main service is StarTrack Express which is the fastest service around - you can expect your parcel within 24-48 hours depending on your location.
Worldwide: (Air Mail, Registered Mail, EMS, DHL, UPS)We can arrange Courier delivery within Australia for larger or local orders.

Q. Do you ship outside of Australia?
A. Yes, see our Shipping page for details

Q. Can i add Macri & Franklyn Clothing to my website?
A. Yes, we offer a Drop Shipping service for websites anywhere in the world. Please contact us for details.


Important:
Fraud Free Zone
We do everything possible to check every order against possible fraud.
We will check your billing address, credit card details matching your shipping address, IP address and more. If you plan on using a stolen credit card, not only will we not ship your order, but the authorites in your area will be contacted, and instead of the post man coming to your door it will be the police man!
We take fraud very seriously here for the safety of all credit card users and our customers, so don't even think about it!
On some orders our couriers might ask you for photo ID, this also is fraud prevention to ensure the purchaser is the same person as the credit card holder. Please contact us if you have any questions regarding this.