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F.A.Q

Q. What is your return policy?
A. 100% money back guarantee if you are not satisfied in any way, Our customers happiness in the product is most important. See our returns policy in full here

Q. What if i order the wrong size?

A. We are more than happy to exhange for the correct size. Please check size charts first before ordering and if unsure, contact us for help. For full details on our returns policy please click here

Q. Is express shipping guaranteed Next Day delivery in Australia?
A. In most areas of Australia it is, but if you are outside the express area it should be max 48 hour turn-around. We guarantee to post all items purchased before 2pm that day, the rest is up to Australia Post & our couriers.

Q. Is the checkout secure?
A. Absolutely, we guarantee to never keep your credit card/payment details on file, once item has been paid for all info is deleted, we will never pass on your information of any kind to any third party.
We use a secured SSL certified checkout so you can shop in safety.

Q. Payment Methods?
We accept all major credit cards, either through our secure online eway checkout system, or through paypal. You can also pay by Bank Deposit, Net Transfer, or Paypal (Secure payment using your Debit or Credit Card)

Q. Which shipping company do you use?
A. Within Australia: our main service is Australia Post Express which is the fastest service around - you can expect your parcel within 24-48 business hours depending on your location.
Worldwide: (Air Mail, Registered Mail, EMS, DHL, UPS)
We can arrange Courier delivery within Australia for larger or local orders.

Q. Do you ship outside of Australia?
A. Yes, see our Shipping page for details

Q. Where is my closest Macri Gym and Casual wear stockist?
A. Please check our Stockist Page and contact us to find your nearest stockist. NOTE: We ship to any location Australia wide, and worldwide with extremely fast dispatch and detailed sizing charts and descriptions to help you choose the right size. If you need any help with ordering please contact us anytime.

Q. Do you wholesale or offer Bulk Pricing?
A. Yes! Our products are sold across Australia and New Zealand & retail extremely well, See our wholesale page for more details and contact information.

We offer bulk pricing on our blank gym wear range only. A minimum quantity of 10 units per style is required to access the bulk discounted prices.

 

Q. How do I buy in Bulk & Save ?
A. Simply Click Here to view our blank Core Fitness Series under our wholesale page and follow these steps:

1. Click the product of your choice and simply select your Colours & Sizes then add to them to the Cart

2. Click continue shopping to add other sizes and colours

3. The shopping cart will automatically apply the relevant discount which can be viewed at the check out

 

Q. Do I need a wholesale account to access the Bulk pricing discounts ?
A. NO! All you need to access the bulk discount is to meet the minimum order quantity of 10 units per style. The Shopping cart will automatically apply the relevant bulk discount.

Note : Bulk Pricing only applies to items under the Wholesale Category and not the entire store.

Q. Do you offer bulk discounts on Macri Printed Gym Wear and Streetwear?
A. No. Bulk pricing is limited to the items under the Wholesale Category and applies only to our Blank Core Fitness Series

Q. I am a ScreenPrinter and would like to apply for a Reseller account?
A. Screen Printers are welcome to apply for a reseller account. Fill out an application at our Reseller/Wholesaler Page . We will review the application and respond within 48 hours. Should you wish to discuss the reseller program please email wholesale@macri.com.au or call us on 07 3376 1155

Q. I have a few questions on the wholesale range can I speak to someone?
A. Yes if you have any queries on the range or any specific requirements you would like to discuss then please email us directly at wholesale@macri.com.au and we will respond within 24 hours or you may call us on 07 3376 1155

Q. What is your refund or exchange policy on your wholesale range ?
A.  Should you not be satisfied with your order you are welcome to a full refund or exchange within 30 days of your purchase. Kindly ensure the products are returned in the same new unworn condition with tags. We do not refund postage costs.

Please note we will not accept any returns exchanges or refunds if any printing or alterations are made to the garments. No exceptions.

In the event the products are dispatched directly to a screenprinter as per your instructions we will not take any responsibility for the product once they are printed on. it remains the responsibility of the customer to ensure they have inspected the products prior to any printing work being done on them.

Q. Do you offer Free Shipping on your wholesale range ?
A. The configuration for shipping bulky items is quite expensive and therefore we cannot offer Free Shipping on wholesale orders. However to ensure we remain cost competitive we subsidise the total freight costs at flat $0.40 per unit. 


Q. Do you have an affiliate program?
A. Yes, we have many! We have great payout terms for all affiliates. See Affiliate page.

Important:
Fraud Free Zone
We do everything possible to check every order against possible fraud.

We will check your billing address, credit card details matching your shipping address, IP address and more. If you plan on using a stolen credit card, not only will we not ship your order, but the authorites in your area will be contacted, and instead of the post man coming to your door it will be the police man!
We take fraud very seriously here for the safety of all credit card users and our customers, so don't even think about it!
On some orders our couriers might ask you for photo ID, this also is fraud prevention to ensure the purchaser is the same person as the credit card holder. Please contact us if you have any questions regarding this.